Demonstrating the Value of the Community
Nikki Thibodeau joined the Bettermode team to share how to use data and storytelling to effectively demonstrate the impact of your community and keep the stakeholders engaged with the community!
A World-class Example of a Cohort-based Community: The Community Community hosted on Slack
Join me as I interview Nikki and Jocelyn to dissect the evolution of their community of practice for Senior Community Professionals: The Community Community. You’ll hear the intention behind the design and how the design has evolved over time based on member feedback.
We talked a lot about creating safety in your community and Jocelyn and Nikki shared some really thoughtful design choices that help create a safe community where people can be vulnerable.
This episode is perfect for someone who has an idea for a community of practice they’ve been noodling on, but not sure how to structure or launch. Look no further for a world-class community of practice and an in-depth look at it’s launch and evolution.
Community Leadership: How to Grow, Innovate, and Plan for Intentional Rest
As community leaders, our job is to take care of our members and connect the dots between their goals and the goals of our internal teams and business outcomes. It’s also our job to take care of ourselves, and this is a job we often deprioritize. Whether you’re transitioning into or away from a community leadership role, this session covers how we might better serve our external members, internal business goals, and ourselves as community managers.
In this CMX Masterclass, Rebecca Marshburn (Head of Community at Common Room) and Nikki Thibodeau (Senior Manager of Community and Customer Advocacy at Calix, founder of The Community Community, and interim community leader at Common Room) will dive into how they prepared for their community leadership transition, scoped their goals with internal teams, measured the community’s health, and communicated changes to Common Room’s Uncommon community members to ensure they were heard, supported, and engaged throughout the process.
After the Masterclass, participants will be able to apply the following key takeaways:
- Learn how to smoothly transition community leadership, whether you're stepping into a leadership role or stepping away from one
- Get how-to advice for scoping goals and outcomes with internal stakeholders
- Learn how to easily engage community members, spearhead community experiments, and track community health metrics
- Learn about timing a transition to enable community members to be part of the process